Rental Policy

Welcome to our rental properties. Below are the general terms and conditions applicable to all our listings. We aim to ensure your stay is comfortable and hassle-free while maintaining the quality and standards of the properties we manage.

Rates, Payment Policy & Security Deposit

Payment Policy

A 25% non-refundable deposit is required within 7 working days to secure reservations for winter and summer bookings.
Final payment of 75% is due 60 days prior to arrival.
For bookings made within 60 days of arrival, full payment is required to secure the reservation.

Holiday Payment Policy (e.g., Christmas/New Year)

A 50% non-refundable deposit is required within 7 working days to secure the reservation.
The remaining 50% is due 90 days prior to arrival.
All payments for holiday bookings are non-refundable.
Refunds for cancellations exclude foreign exchange losses and finance charges.

Security Deposit

A refundable security deposit is required via wire transfer or credit card.
Refunds are issued within 14 business days after check-out, provided no damage or unsettled incidentals are reported.
In case of damages, a detailed report will be shared with the associated costs for repairs or replacements.

Cancellation Policy

If the final payment is not received 60 days prior to arrival, the booking will be canceled, and the 25% deposit forfeited.
For cancellations made 60+ days prior to arrival, payments beyond the 25% deposit will be refunded.
Once funds are received, the rental is non-refundable.

Client’s Responsibilities

Use of the Property

Properties accommodate guests based on their specified capacity (e.g., 2 guests per room unless otherwise stated).
No weddings, parties, or events are allowed without prior approval.
Maintain the property in a clean and tidy condition.
Smoking indoors is prohibited.
Additional visitors are allowed only with prior approval and cannot stay overnight.
Check-in is at 3:00 PM onwards, and check-out is by 11:00 AM. Late check-outs require prior discussion.

Liability

Clients are responsible for costs associated with concierge services such as groceries, tours, and transportation.
Damages to the property or its contents caused by the Client or guests must be reported and compensated.
The Rental Agent, Property Manager, or Owner is not responsible for injuries, theft, or loss of personal items.
Refunds are not applicable for maintenance or utility disruptions outside the Rental Agent’s control.
Breach of these terms may result in immediate eviction without refund.

Owner’s Responsibilities

Owners will not enter the property without the Client’s permission.
Utilities such as water, electricity, and access to rooms paid for will be provided. Some areas may be designated as ‘owner lock-up’ spaces.
Repairs for equipment faults not caused by the Client will be addressed promptly.

General Notes

This policy is governed by the laws of Barbados.
The Rental Agent is absolved of any legal or financial implications arising from lawsuits, contract breaches, or liability claims.

We look forward to hosting you and ensuring a memorable stay at our properties. For any inquiries, please contact us directly.

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